I'm not an HVAC expert or installer, but I've spent a fair bit of time with some (and really picked their brains) when we had ours replaced a couple years back. Absolutely, poor installation can lead to leaks, although it probably wouldn't be in the evaporator coil itself--it's more likely to happen at the joints, and the actual leak could be *anywhere.* Given their track record, they could be simply saying "evaporator coil leak" as a default response.