NO!!!
Good timing. I added a request a few months ago and never heard back and now it's closed, and then added another one yesterday and haven't heard back.
If you look at their community page, NONE of them are commented on by their staff, NONE for like 5 months.
I tried using their live chat function in the"Planning" page and the agent never responded, and everytime I log in, my chat history is still there, but no response.
I've even googled this over the past few days. It's driving me crazy