Author Topic: Anyone Experiencing Fidelity Website and Customer Service Issues?  (Read 1387 times)

MinimalistMoustache

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Is anyone experiencing unusual challenges getting through to Fidelity?

Usually, I receive good client service and prompt response to inquiries. Emails to them are bouncing back saying they have server issues and suggesting to try back later. Calling them results in a very long wait "on hold." I gave up after almost 25 minutes. They have a new call-back feature where you submit your phone number to have a representative call you back directly.

I submitted my number and received a call back immediately ---- from a machine with a recorded message, similar to the wait message (and crappy Muzak loop) experienced earlier. I traded yesterday, did a transfer and the transfer has not been received, and it's not indicated anywhere on my Fidelity account.


NoStacheOhio

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Re: Anyone Experiencing Fidelity Website and Customer Service Issues?
« Reply #1 on: December 30, 2015, 05:53:05 AM »
FWIW, my access is working fine, but I haven't done any trades/transfers in the last couple days.

green daisy

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Re: Anyone Experiencing Fidelity Website and Customer Service Issues?
« Reply #2 on: December 30, 2015, 06:40:19 AM »
I called yesterday and gave up after being on hold for a half hour.  I was planning on trying again today.  I thought maybe they get overloaded at the end of the year.