Here's why I abandoned Ally. I was looking into moving an inherited IRA there. The guy on the phone — he sounded like he was about 20 years old — insisted he knew what an inherited IRA was and that they could handle it fine. But I kept saying, "For the required distributions..." He'd say, "You don't need to take distributions until you're older." I'd say, "No, this is an inherited IRA, I need to take distributions." "Well, you can take them if you want, but you don't have to. A penalty may apply." I finally figured out he had no idea what he was talking about. If they mishandle an inherited IRA, there can be big irreparable trouble, so I finally said, "Never mind, I don't want to open an account, close everything." I had not transferred any money there. He said everything was closed. Nevertheless for the past six months I have been getting mailings from Ally: "Your account is in trouble! You need to fund your account!" "You have not declared a beneficiary for your account!" "This is the second call to declare a beneficiary for your account!" No phone call has any effect on this.
I conclude that Ally customer service is terrible, and I certainly won't be opening a new account there.