Author Topic: Air BnB host in NL demands 170 Euro cash extra  (Read 2170 times)

tomita

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Air BnB host in NL demands 170 Euro cash extra
« on: August 27, 2015, 01:12:49 PM »
Hey guys
The host were we go this Saturday now demands extra cash saying she messed up the setup on AirBnB site and meant to charge more.
We booked in April. And I already am paying more than I can afford.
What are my choices?  I can't cancel or I get dinged with 50% of the costs.
The 1st week of the vacation spent at another location went well.
Thanks

Roboturner

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Re: Air BnB host in NL demands 170 Euro cash extra
« Reply #1 on: August 27, 2015, 01:15:08 PM »
This is where you call air bnb support, very helpful (my house is on ABnB) - they will refund you the money in full for situations like this, and ding the homeowner for being a POS

Air Bnb then looks for a "priority booking" for you do to the short notice

jzb11

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Re: Air BnB host in NL demands 170 Euro cash extra
« Reply #2 on: August 27, 2015, 01:15:16 PM »
Contact AIR-BNB customer support. I'd imagine what she's doing is against the terms. 

HairyUpperLip

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Re: Air BnB host in NL demands 170 Euro cash extra
« Reply #3 on: August 28, 2015, 09:52:34 AM »
Let us know how AirBnb support works out for you. Thanks.

tomita

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Re: Air BnB host in NL demands 170 Euro cash extra
« Reply #4 on: August 30, 2015, 12:58:55 PM »
Thanks for all the support.
The situation is resolved
1. I emailed the host saying that what she asks is not correct . She replied after  24 hours. Said all is OK and gave us the instructions how to access the site.
2.I the meantime I emailed customer support . They made note of my request and got  back to me next day  .. I told them that the host dropped the request for extra money. They were  glad.

Thanks again

HairyUpperLip

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Re: Air BnB host in NL demands 170 Euro cash extra
« Reply #5 on: August 31, 2015, 01:10:43 PM »
Great. glad it worked out. have a good time.