Author Topic: always ask the price  (Read 11567 times)

Paul der Krake

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Re: always ask the price
« Reply #50 on: January 29, 2020, 12:53:16 AM »
That might apply to a service charge, but gratuities are by definition voluntary
Sending you $1 by PM. You are my lawyer now.

Dollar Slice

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Re: always ask the price
« Reply #51 on: January 29, 2020, 01:25:38 AM »
As someone who has dealt with a lot of doctors' offices: they don't know anything and just go off a script. It's a mind-numbing customer service job with absolutely no room for initiative or creativity. You'd have better luck asking a Walmart greeter to run the quarterly earnings conference call.

Part of the reason I am sticking with this doctor's office is that the staff are generally worth their weight in gold. They've called my pharmacy, a drug manufacturer, and my insurance company whenever I was having a problem with coverage or getting my medication delivered or covered. They were able to recommend a new pharmacy that had a better track record with specialty drugs, and that pharmacy has been fantastic. They found me free samples of an expensive medication and a medical device, and walked me through multiple iterations of a drug manufacturer's coupon program that's saved me $12k+. So I'm not going to badmouth the staff over one billing problem... not just yet :-)

Paul der Krake

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Re: always ask the price
« Reply #52 on: January 29, 2020, 01:43:34 AM »
As someone who has dealt with a lot of doctors' offices: they don't know anything and just go off a script. It's a mind-numbing customer service job with absolutely no room for initiative or creativity. You'd have better luck asking a Walmart greeter to run the quarterly earnings conference call.

Part of the reason I am sticking with this doctor's office is that the staff are generally worth their weight in gold. They've called my pharmacy, a drug manufacturer, and my insurance company whenever I was having a problem with coverage or getting my medication delivered or covered. They were able to recommend a new pharmacy that had a better track record with specialty drugs, and that pharmacy has been fantastic. They found me free samples of an expensive medication and a medical device, and walked me through multiple iterations of a drug manufacturer's coupon program that's saved me $12k+. So I'm not going to badmouth the staff over one billing problem... not just yet :-)
Sounds like you found a practice worth keeping! To be fair, my ire was more directed at the front-line desk who typically answers the phone and checks people in.

Dicey

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Re: always ask the price
« Reply #53 on: May 15, 2020, 07:38:05 AM »
Try asking the price on a medical service!  I've actually been told that they can't tell me until after the procedure was done and billed.  They do seem to be getting better, at least on larger ticket items.

I've been dealing with this recently. I switched to a much cheaper insurance that doesn't cover this one specialist I see (and they're amazing so I am willing to stick with them anyway). I e-mailed in advance to get a price if I paid in cash with no insurance, and they gave me a pretty large range ($200-$500). Then I got to the appointment and said "how much do I owe you" and explained again I was paying cash. And they said $700. I showed them the e-mail they'd sent me quoting $200-$500 and explained I wasn't willing to pay $700. The person left to ask someone and never returned. The doctor called me in for my appointment and I refused to go in until someone could tell me what I was going to owe. The doctor told them to sort it out and they finally said it was $250. OK, awesome. Paid it. Couple months later? Bill in the mail for the balance of the $700. And they billed it to my insurance (who rejected it) after I told them several times not to. I've been waiting a week to hear back from the company they outsource billing to.

For bonus points, before I got the bill I had another (more complex) appointment with them and the exact same thing happened, and my insurance rejected it, so I'm going to get another bill for another $1000 even though I also paid that appointment in full in cash.
Hey Slicey, did this ever get resolved satisfactorily?

Dollar Slice

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Re: always ask the price
« Reply #54 on: May 15, 2020, 08:09:09 AM »
Try asking the price on a medical service!  I've actually been told that they can't tell me until after the procedure was done and billed.  They do seem to be getting better, at least on larger ticket items.

I've been dealing with this recently. I switched to a much cheaper insurance that doesn't cover this one specialist I see (and they're amazing so I am willing to stick with them anyway). I e-mailed in advance to get a price if I paid in cash with no insurance, and they gave me a pretty large range ($200-$500). Then I got to the appointment and said "how much do I owe you" and explained again I was paying cash. And they said $700. I showed them the e-mail they'd sent me quoting $200-$500 and explained I wasn't willing to pay $700. The person left to ask someone and never returned. The doctor called me in for my appointment and I refused to go in until someone could tell me what I was going to owe. The doctor told them to sort it out and they finally said it was $250. OK, awesome. Paid it. Couple months later? Bill in the mail for the balance of the $700. And they billed it to my insurance (who rejected it) after I told them several times not to. I've been waiting a week to hear back from the company they outsource billing to.

For bonus points, before I got the bill I had another (more complex) appointment with them and the exact same thing happened, and my insurance rejected it, so I'm going to get another bill for another $1000 even though I also paid that appointment in full in cash.
Hey Slicey, did this ever get resolved satisfactorily?

Sort of. I got those two bills resolved after (IIRC) five weeks of emails. Then I had another appointment in March and it happened all over again. I decided to just ignore it this time and see if they figure it out on their own. I got that bill the same day that I got a notice from the DMV saying due to the federal regulation about REAL ID I have to come in person to the DMV to renew my license which is expiring on my birthday in June... even though the DMV is closed for months due to quarantine... And I'll need to bring my passport, which is expired and they're not processing renewals due to quarantine... so I was in a bit of a "fuck you" mood that day ;-)

Dicey

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Re: always ask the price
« Reply #55 on: May 15, 2020, 08:25:08 AM »
I think letting them sort it out is a very strategic move. Fingers crossed. As to the Real ID conundrum, I expect all the deadlines will be extended, but not without a lot of angst. Roseanne Roseannadanna really knew what she was talking about.

partgypsy

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Re: always ask the price
« Reply #56 on: May 16, 2020, 09:32:28 PM »
Talking about groups at restaurants, my ex worked one time and a group of 5 women came in. They were constantly asking for refills, one complained about her meal even though she ate half of it, so he comped it, but he had a bad feeling. They all wanted their leftovers boxed up. Anyways when he rang up all their separate checks realized they left him zero tips. And they had all scurried outside and were laughing together, as he could see them through the window. But, they had forgotten all their doggie bags!. So he got the trash can and with one satisfying sweep, swept all their boxes of food into the trash. Finally they sent one women in to get the food, and when she didn't see it, asked him embarrassed "where's our doggie bags?" And he said as sweetly as he could "i'm sorry, those are in the trash". And she slunk back out to her friends.        The thing that my ex couldn't understand was that there were some semi regular people who didn't tip, or tipped terribly (pile of change, mostly pennies). At one place he worked the waits would argue that they weren't going to serve them. And when they did, got the minimum. He didn't know if those people were ignorant, or it became a vicious bad tipping cycle because the wait staff were not happy to see them, crappy service, poor tip. But he waited on them a number of times and tried to kill them with great service. Same thing happened.
« Last Edit: May 16, 2020, 09:40:22 PM by partgypsy »

Scotts

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Re: always ask the price
« Reply #57 on: May 17, 2020, 05:21:37 PM »
With so many stories about poor tipping, I just wanted to share an old memory about the result of good tipping. Back in the early 80's I was a jarhead stationed in Jacksonville N.C. Several fellow service members and I had supper one evening at a Golden Corral in the area, and were happy to have a good meal and excellent service - so much so that our tip was probably in the 30% to 40% range.

Because of that I started to make it a personal tradition to have supper there the night before payday. I made sure I got the same waitress(s). Same result - good meal with excellent service, which was properly rewarded. One nice result - people mentioned about drink refills. These waitresses provided me with baked potato refills! :-)

The_Big_H

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Re: always ask the price
« Reply #58 on: May 18, 2020, 01:30:19 AM »
Ive found it funny that so many restaurants, the food menu has prices and the drink menu doesn't.  someone should try "well you didn't have or state a price when I ordered it, therefore I assumed its free... like the water"

You can tell a place is probably overpriced or if they take themselves (too) seriously when they only print the whole dollar number (13 instead of $13.00) next to each food item

Gremlin

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Re: always ask the price
« Reply #59 on: May 18, 2020, 02:02:21 AM »
Ive found it funny that so many restaurants, the food menu has prices and the drink menu doesn't.  someone should try "well you didn't have or state a price when I ordered it, therefore I assumed its free... like the water"

You can tell a place is probably overpriced or if they take themselves (too) seriously when they only print the whole dollar number (13 instead of $13.00) next to each food item

The wankerage level goes up an order of magnitude if it's $13.0


talltexan

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Re: always ask the price
« Reply #60 on: May 18, 2020, 06:11:52 AM »
Wow, I'm not sure I've ever seen the single decimal .0

I must be doing the mustache thing right!

zolotiyeruki

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Re: always ask the price
« Reply #61 on: May 18, 2020, 07:28:27 AM »
Ive found it funny that so many restaurants, the food menu has prices and the drink menu doesn't.  someone should try "well you didn't have or state a price when I ordered it, therefore I assumed its free... like the water"

You can tell a place is probably overpriced or if they take themselves (too) seriously when they only print the whole dollar number (13 instead of $13.00) next to each food item

The wankerage level goes up an order of magnitude if it's $13.0
... or if they omit the dollar sign, or make it harder to visually connect the item to its price, e.g.

<food item>                                                       13

dragoncar

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Re: always ask the price
« Reply #62 on: May 18, 2020, 05:00:08 PM »
Ive found it funny that so many restaurants, the food menu has prices and the drink menu doesn't.  someone should try "well you didn't have or state a price when I ordered it, therefore I assumed its free... like the water"

You can tell a place is probably overpriced or if they take themselves (too) seriously when they only print the whole dollar number (13 instead of $13.00) next to each food item

The wankerage level goes up an order of magnitude if it's $13.0
... or if they omit the dollar sign, or make it harder to visually connect the item to its price, e.g.

<food item>                                                       13

Market price intensifies