What you are hearing is desperation from the Customer Service Representative, because he works in retention for Comcast and he will get a negative evaluation for losing customers. I used to work for a call center for a credit union back in the day and if I allowed members to close their accounts I would lose bonuses and get negative evaluations that would eventually lead to termination. When your income is on the line, you will do anything you can -- and be as obnoxious as possible. I really feel badly for the CSR in this clip. Comcast is losing lots of customers right now as people decide that cable service just isn't worth it anymore.
