Today, on FB:
I am in California. We've been basically shut down for a little over a month. Our YMCA shut down on 3/17/2020 officially (my last day there was a week before that), and they immediately sent an email to members. The email has general "this is a hard time, we are hoping to open April 1, etc.) with other useful info like:
1. Please keep your membership active if you can, it is helpful
2. If you need to cancel or put on hold, contact us here (email)
They sent another email a month later.
Their website has a form you can fill out to put your membership on hold.
Their FB page has periodically had updates - including daily streaming workouts, links to other member benefits, and notes that if you choose to keep your membership, you can get future discounts AND take credit for charitable giving on your taxes.
Today, someone asked how to hold the membership because nobody answers the phone. So I told them: go to the website, there's a contact form.
Someone else goes OFF on me like "they should automatically hold ALL memberships because it's a SERVICE we aren't getting and WHY DIDN'T THEY TELL US RIGHT AWAY."
Um, they did? Turns out, this particular lady doesn't have email. So, she's known that the Y is closed since they closed, but hasn't bothered to figure out how to hold her membership? We are living in the digital age man...