My favorite work story, from a few years ago...
CW bought a new house in the suburbs and commuted via the toll road (most of us did; our employer was located on the toll highway and Houston traffic is evil).
Six months later, she announced she was changing her start time to 30 minutes later, because she refused to take the toll road anymore, and it took 60 minutes to travel the 15 miles on the free roads.
You see, a lawyer had contacted her. She owed >$10k to the toll authority.
The credit card on file with the toll authority had expired.
.but she didn't see the MULTITUDE of notices they mailed
..because the address on file with the toll authority was her sister's house (where she had stayed temporarily years before)
...And she never picked up her mail from her sister's house (despite her sister's nagging)
....Because if it was really important, someone would call her (so sister threw it all away unopened at the end of the month)
.....AND she never checked her credit card statement, so she didn't notice that she wasn't being charged for tolls every month.
There was a $25 fine for every time she went through a toll booth without a way to pay for it...and she went through 4 toll booths a day, 4-5 days a week, for months.
I had never seen her that angry. At the TOLL AUTHORITY. Because, obviously, they should have tried harder to let her know that her credit card had expired/she was racking up fines. Or, at the very least, they should have waived the fines when she said she was sorry and fixed the problem.
We talked her out of calling one of the local television station. She thought they've be as outraged as she was and help her get a deal.