The Money Mustache Community
Around the Internet => Antimustachian Wall of Shame and Comedy => Topic started by: alm0stk00l on July 15, 2014, 12:14:08 PM
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I am not sure this is the right category for this audio bit, but I felt that since it deals with Comcast it is probably anti-mustachian by default. This guy is trying to cancel his Comcast subscription, but the representative just won't do it. The guy has a lot more patience than I because I cannot imagine my conversation with this particular representative to go as smoothly. Ever had a conversation similar to this?
https://soundcloud.com/ryan-block-10/comcastic-service
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What you are hearing is desperation from the Customer Service Representative, because he works in retention for Comcast and he will get a negative evaluation for losing customers. I used to work for a call center for a credit union back in the day and if I allowed members to close their accounts I would lose bonuses and get negative evaluations that would eventually lead to termination. When your income is on the line, you will do anything you can -- and be as obnoxious as possible. I really feel badly for the CSR in this clip. Comcast is losing lots of customers right now as people decide that cable service just isn't worth it anymore.