gosh - this is so upsetting to hear! I always felt so protected having STD and LTD protection through work, seems like if I ever needed to use them, it's be a very painful process, and then I might not benefit anyway. I am not very tenacious.
Yep, I had to go through the long and painful process of learning the truth about people in my profession who file for LTD with expensive "own occupation" policies, which are the easiest to prove disability for because we all do physical jobs.
Almost every single case ended in a lawsuit, and almost every lawsuit was settled for about 20% of the face value of the policy.
First, the policy isn't worth what you think. If you get disabled in your 30s and your policy is supposed to pay out until 65, you might just take the amount that you were supposed to get and multiple it by 30 and think that that's the amount of the policy, but no, they apply inflation to it. So in effect, the policy is only worth about 55% of its face value.
Then the insurance company will apply metrics of the probability of you recovering AND the probability of you dying. So even if you are totally disabled, they may only be willing to concede paying out 7-10 years of the policy, max. That brings down the value another 60-70%.
So by the time the industry standard adjustments are made, your policy isn't worth all that much. And THEN comes the negotiation of how many cents on the dollar they're willing to pay on that new value, which is likely to be 40-70% depending on the strength of your case, how willing you are to go to court, and how good of a witness you are. This can bring down the remaining pot another 30-60%
So you could start out thinking that your policy is worth 1M, and then slowly come to realize that you can only realistically expect 200-250K.
Now, I don't know about the US, but if it's a workplace policy, here that's fully taxable.
So what's left?
Now this is for "own occupation" policies, which a lot of workplace plans don't even offer. If it's total disability, then the insurance company lawyers have an enormous range of leeway to argue that you could do *some* form of work, which could radically reduce even the small remaining sum because if it went to court then it would be a head to head battle of doctors with one side saying you're disabled and the other side saying that you could actually work as long as you had the right accommodations, even if it's totally unreasonable for any employer to accommodate you to that extent.
Now let's assume the case DOES go to court and you win. Or let's assume you aren't rejected in the first place. Well this outcome is actually worse than getting a shitty settlement. Because if you get approved or if you win in court, then you have to face the reality of actually being on their disability policy.
And guess what? They have a MILLION strategies for kicking you off of the policy. You have to see their doctors and have to go through their rehab, and if they decide that you can work, you are cut off, and end up in the legal battle allll over again.
At best, even if they *don't* manage to kick you off, then eventually they will try to settle with you, at which point you are forced into the miserable negotiation process I described above, and end up with a ~20% settlement anyway. Except, you've spent a few years abused by their system that is designed to wear you down, never being able to leave the house without knowing that that day, you might be followed by surveillance.
So yeah...don't feel too secure just because you pay a fortune for a policy to a company that makes a FORTUNE by perfecting the art of not paying you what you are entitled to.
Especially since you have to take on this fight WHILE DISABLED.
Now, sometimes it works out and they just pay you and leave you alone, but from my research and from the info from my very experienced lawyer, that's not the norm.