This is based on a request I had in a different thread to post some information about the PP lounges I would visit on my trip to Thailand. I know I had no idea what to expect using these, and I think a lot of new CSR folks might not know what to expect when it comes to using one of the PP lounges, especially with the US having so few of them. Please feel free to add any experiences you have had in PP lounges as well!
Tokyo(NRT): KAL Lounge
The lounges in Tokyo were kind of hard to find, and they were about a 10 minute walk from our departure gate. This lounge was better than sitting at the gate waiting area, but not stellar. It was kind of warm and a little crowded. When we first walked in, they said they would charge me for bringing a guest, and they didn't know how much that would cost. I said okay, because PP terms says we get at least one guest for free at every lounge. We didn't actually get charged anything. There were very limited food options, mostly small, processed foods like prepackaged chips, cookies, noodles, etc. They had a self-serve "bar" which had a couple bottles of wine, whisky, vodka, and gin. They also had a pretty cool perfect pour beer thing that had Budweiser or a Japanese beer on tap. The seats were not overly comfortable, but again, it was better than the departure gate. The free wifi worked well, and we had no issues browsing Facebook and Youtube. I've attached a couple pictures. (Even though I looked like a young kid with his daddy's PP pass while I took them, lol) One thing to note, the PP pictures online for this one are not accurate. This one had a nice bathroom, which was definitely a pro.
Bangkok(BKK): Louis' Tavern CIP (Conc F)
This one was much better than the NRT-KAL lounge. The chairs were more comfortable, and the food was better. They had fresh fruit, and warm food for breakfast (eggs, fried rice, chicken sausage). They had a self-serve bar as well, with more options like Johnny Walker Red. This one looked nicer overall, and I believe they had a dress code (no shorts or tank tops, no baseball caps). This one was one level below our departure gate, a mere 90 second walk away which was great. We didn't even leave the lounge until the TV said our plane was boarding. This one did not have a bathroom, which was definitely a downside. I've attached pictures of this one as well. The PP pictures are accurate for this one though.
Let me know what you think, and I would love to hear other people's experiences too!