The individual account had about $50K in a fund with a 1.18 ER. Sound high to you guys? I just transferred this to a simple Vanguard account.
The IRAs have tiny amounts in them, but the kicker is the Roth IRA fund is a 1.83 BR 1.44 AR expense ratio! Have I been ripped off for the last
10 years? What are your thoughts if I should simplify and move these to Vanguard as well? Cheers.
I won't defend USAA's pricing, but I can explain why it's the way it is.
You've been paying for consolidation, convenience, affinity trust, and the ability to get things done when you call from Afghanistan at 3AM San Antonio time. (Vanguard and even Fidelity are particularly reluctant to deal with overseas calls like that.) If you haven't needed those services, and you're able to manage your own investments, then you don't need to pay USAA to do it for you.
Some USAA members find it very convenient to have insurance and investments (and other services like car/home buying assistance) under one big account. For every story about USAA's screwed-up customer service (and there have been some epic stories) there's another story about service above & beyond anything that Wells Fargo or State Farm would offer. Some members feel a level of loyalty that apparently they're willing to pay for.
USAA's individual business lines are also required to support themselves on their earnings. Unlike Fidelity (soft dollars) and Vanguard (owned by individual shareholders), USAA won't subsidize the service or try to make it up on volume. They either charge for the service or else they don't offer certain services (like business checking).