My DH has a bank account in an internet only bank, that doesn't charge you for anything. Some years ago they had the highest interest on normal bank account and higest interest on high interest savings account. They also have a credit card that used to give good cashback until last year. And it has a good travel insurance, like covering up to 1200$ of your own share in rental car crashes. For all these reasons he was at this bank, being a Mustachian person.
The bank has been doing some unfortunate things, like changing the general cashback for some silly discounts for stuff we don't use. Also, they stopped making it possible to receive a foreign payment. And they do no longer provide an electronic login code brick. DH had started to dislike them but hadn't taken any action yet.
Some time ago the bank informed him that it was now possible to pay bills by credit card. In small writing it said that 20% interest would run from day 1. DH just took that as information not relevant to him, because he always has lot of money on his normal account.
Recently he paid 2 large bills that had to be paid manually, 850$ in total. Paid them in his internet bank. Next month, he received his credit card bill. That bill is very high, because it contains those 2 payments. DH thought he must have made a mistake somehow and by accident had paid them by credit card. He logs on to his internet account and pays the CC bill.
Some time later he receives an SMS that he didn't pay his CC bill on time. He is shocked and logs on to his account again. After investigation, he found out that the had paid his CC bill from his CC account, which is now 1700$ in minus.
He also discovers that his account has a list of accounts you can to pay your bills from. The default value in this list has become his credit card account, not his normal bank account. He calls the bank and asks if they can change the default value. No, the girl on the phone can't. DH cannot change it himself either. That means that for each payment he does in his internet bank, he must choose the correct account, or 20% interest will run.. It is his bank that changed the default value without informing him.
DH is finally pissed off enough to now switch banks. That is about time. He also wrote a complaint to the bank about this credit card bill. He doesn't want to pay the 12$ interest he was charged. I hope he will also take it further to some comsumer organization. We have one in particular for banks that I used before to complain about this bank.
DH was looking around for other banks with high interest. Finds 2 that he wants to become customer off. He tries to open an account, and is asked for his electronic log in brick. He currently doesn't have one, because he uses his phone to log in. But you cannot open a bank account without one of those.
DH also has a slumbering account in my internet only bank. He could enter his account by phone. He even found out hecstill had 80$ on the savings account. He would only have to contact this bank to ask for a normal bank card and that would be all. But this bank doesn't have the highest interest. So he doesn't want to request a paid card from them, he would rather have one of the other hig interest banks. Somehow he is in an impasse where he needs an electronic brick (only available in the big, not cheap banks) to open an accpunt in a small, cheap, high interest bank.
Things tend to go a lot better if I pay our bills...