I'm currently on the phone with my bank, trying to discern the following:
* I have two mortgages with this bank, on two properties;
* I have weekly overpayments setup;
* The destination account numbers for the overpayments bear no relation to the mortgage account numbers;
* I'd like to know which destination relates to which mortgage.
Simple enough, one'd assume. Having explained this three times to the call handler, he has now gone to find his manager, in order to "seek clarity" as to what my problem is.
I could be here for some time...