Ok, ok. I'll tell the tales. Now, I'm gonna summarize or we'll be here all day. Anyone with questions, just ask:
Visit 1: 6:30PM Friday night, March 13 (ooo...Friday the 13th)
I run about $100 worth of groceries (almost all of next week's groceries) through a self checkout machine. Scan the coupons. Swipe my debit card and conclude the card terminal transaction. Then the machine hangs. I stand there for a moment, signal for help and have this feeling of dread.
Employee monitoring the stations signals me to go to the other open one...and re-do the entire transaction...assuring me it did NOT go against my account "if the machine didn't print a receipt". So I do the complete process of checkout again at another self-checkout terminal, and it happens exactly the same way. I'm livid at this point and have broken into my "say anything I damn well please" mode.
Employee directs me to a cashier's station, where everything gets tabulated correctly, no problems at all. By this point, I've "checked out" three times and spent 45 minutes doing so. Employee telling me the whole time "It's OK, it didn't charge you for the groceries..."
Go home, log in and check my bank account, and I was charged as if I'd bought the same groceries three times.
Go back to the Wal-Mart with my (edited) screen print from the account and i escalate to the highest manager in the building, argue a lot, and realize that there's not a soul working for Wal-Mart who has any understanding of what just happened. Even the manager thinks the transaction has "somehow not really gone through and it will be reversed". I have no idea what he's talking about, the three drafts against my account were successful. There's absolutely no reason Wal-Mart's going to go "oh, we need to give this money back".
Eventually, they go back into "their room", study it some more and come out and agree with me. I guess there was some "help line" they called to get the straight scoop.
I got my money back, but let me tell you, it took a time span of two days (It was resolved around 1pm Saturday). It was both time-consuming and terrifying. Now I'm dealing with the fallout (I run my checking account VERY lean to discourage fraud and enforce my mustachian lifestyle.)
But, at Wal-mart, there's no one in the stores that really understands how electronic financial transactions work, and when they go wrong, they can't help you.
Visit 2: 8:00am Monday March 16 (yes, THIS morning)
Customer service desk manager didn't understand the pro-rated warranty of their batteries and refused to honor it. Escalated to store manager, store manager agreed. After 45 minutes of arguing, I finally got the store to honor the warranty claim printed on the side of both batteries.
So, you see, my problem with Wal-Mart isn't political, social, labor-related, import-related, or anything like that. I actually LOVE Wal-Mart. The problem that's pushing me away is that I don't feel I can trust Wal-Mart to treat my money and time as if they matter - they aren't training their employees well enough to do their jobs with even a semblance of competence. So when their systems screw up, you are lost.
Because of this, I've reached the point where I'm actually afraid to do business with Wal-Mart. I don't expect them to understand how their machines work, to fix things when they break, or to honor warranties on their products.