Seeing this thread get resurrected, I wonder how many who complained about Prime or how it operates or packaging or cancelling decided to use it during the Pandemic.
I'm not going to criticize anyone for cancelling or using Prime. It is a shopping and delivery tool. Use it best depending on your location and lifestyle.
We use Prime because of shipping and convenience; running around to several stores in suburban area is sub-ideal, and then you find product/size is not in stock. Now you have retailers having different online vs in-store prices, and many items are online only, even though store pickup is an option.
I also buy specialty tools and parts; can't find these in the big box home improvement stores, or not in stock and have to order online. And air filters - can buy in bulk, better and cheaper than the crazy name-brand pricing at HD/Lowes.
But if you have Prime for the streaming video/music mainly, there are better options available. But I do enjoy the tons of old dubbed kung-fu/martial arts movies they've added, and punjabi/tamil/marathi/gujarati/other indian non-bollywood content.