I have a friend who use to work for a cable provider, and the stories he told me....
Customer, "but my power will be cut off. I have children."
Friend, "Then you can't afford cable and you shouldn't have it. Having power and keeping your children warm(it's winter) is more important than cable."
I'm going to call BS on your friend's alleged conversation.
If any cable representative said "Then you can't afford cable and you shouldn't have it," it would be his last day as a cable representative.
These folks do everything they can to keep you on hooked on cable, especially now that so many are "cord cutting." They'd sooner sell their mother to a band of marauding pirates than tell you "you shouldn't have cable."
BTW, I've used similar "sob stories" to get my cable bill reduced. Just give them a good poverty story, tell them you will cancel (or better yet, go to a competitor) if they can't meet your price, and they will almost always play ball. Cause 100% of $50 is better for Time Warner than 0% of $100.