Author Topic: Selling Tradelines / Piggybacking Part II: $1000+/hr, 20-40k/yr. Side Gig  (Read 56096 times)

katsiki

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Hey guys & gals...

This may give everyone some hope.  I too have had no sales yet.  I just noticed that one of my cards is showing a sale to start in April.  Woohoo! 

Hopefully, everyone will start seeing activity soon!!

sol

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they basically were only using a small subset of cards... stopped adding the cards into their sales pipeline.

We (spouse and I) had already concluded that it was something like this.
« Last Edit: March 17, 2017, 10:21:42 PM by sol »

TomTX

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So, my two active cards closed on the 13th. The 3rd is now "resting."

That means I have now missed 3 months of sales because the company couldn't be bothered to add me into their old system.

And I've been checking that email all the time just to be able to respond quickly.

It's incredibly frustrating to me, and I feel disrespected by the tradeline company.  They misled me literally for months.

After sending all my information and completing the back-and-forth emails on January 3rd, about a week later I specifically asked:

"Just checking in to make sure everything was added to your system without issue. Please let me know if you need anything else from me."

(owner) response:

"Yes, everything is good and there's nothing further needed at this time... "

No caveat about waiting for the portal, just to be patient until February because of the many new cards.

It's nice that other Mustachians have been able to get sales.

hoping2retire35

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Quote
Sometimes they just don't post.  But usually it's the case of the info necessary (like SSN) not being put in, so the CC company tries to report it, but it doesn't show up or report correctly.  Make sure you add in the SSNs, addresses, any info needed.  And yes, have it close with a balance.


I was always confused when people said this. So we are supposed to close with an interest bearing balance??  Obviously a few cents in interest is a lot less than $150/2 or whatever but I was not quite sure if we are supposed to charge something to the card let the statement close with a charge on the card or charge the card then just pay it off a few days later within the statement. I thought it was the latter.

edited for clarity.

flashflooder

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Quote
Sometimes they just don't post.  But usually it's the case of the info necessary (like SSN) not being put in, so the CC company tries to report it, but it doesn't show up or report correctly.  Make sure you add in the SSNs, addresses, any info needed.  And yes, have it close with a balance.


I was always confused when people said this. So we are supposed to close with an interest bearing balance??  Obviously a few cents in interest is a lot less than $150/2 or whatever but I was not quite sure if we are supposed to charge something to the card let the statement close with a charge on the card or charge the card then just pay it off a few days later within the statement. I thought it was the latter.

edited for clarity.

you let it close with a balance, but pay it before the due date.  No interest charged.

secondcor521

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Quote
Sometimes they just don't post.  But usually it's the case of the info necessary (like SSN) not being put in, so the CC company tries to report it, but it doesn't show up or report correctly.  Make sure you add in the SSNs, addresses, any info needed.  And yes, have it close with a balance.


I was always confused when people said this. So we are supposed to close with an interest bearing balance??  Obviously a few cents in interest is a lot less than $150/2 or whatever but I was not quite sure if we are supposed to charge something to the card let the statement close with a charge on the card or charge the card then just pay it off a few days later within the statement. I thought it was the latter.

edited for clarity.

The recommended practice is to have a balance on your statement closing date, which will show up on your statement.  As long as you (always) pay that balance in full by the payment due date approximately 25 days later, you will not have to pay any interest.

To give a practical example, I have a Barclay's card which has a statement closing date of the 15th and a due date of the 12th.  I got an AU add on that card on 3/8.  I used the card on 2/18 to add $2.50 to my Amazon account, which will show up as my statement balance on 3/15, which I will pay off by 4/12.
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aetherie

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Quote
Sometimes they just don't post.  But usually it's the case of the info necessary (like SSN) not being put in, so the CC company tries to report it, but it doesn't show up or report correctly.  Make sure you add in the SSNs, addresses, any info needed.  And yes, have it close with a balance.


I was always confused when people said this. So we are supposed to close with an interest bearing balance??  Obviously a few cents in interest is a lot less than $150/2 or whatever but I was not quite sure if we are supposed to charge something to the card let the statement close with a charge on the card or charge the card then just pay it off a few days later within the statement. I thought it was the latter.

edited for clarity.

That's... not how credit cards work.

I charge $5 on my card.
Next week, say on March 25, I get an email saying "Your statement is now available! Your payment is due April 22."
My statement has closed with a $5 balance.
I owe them that $5 by April 22.
If I don't pay it in full by then, on April 23 they will start charging me interest.

BeginnerStache

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they basically were only using a small subset of cards... stopped adding the cards into their sales pipeline.

We (spouse and I) had already concluded that it was something like this, because not only did we not get any sales, we didn't get any further communications from them at all, after enrollment.  Just last week we finally contacted them again and had to request access to the online portal, because they hadn't even told us it was live.  I only knew about it from this thread. 

I could forgive a genuine misunderstanding, but they literally lied to us about our cards being added.  Outright lied.

I will attempt to forgive this supreme shittiness if things improve in the future, but my hopes are not terribly high.  This is no way to run a business.

I have a feeling they are so ridiculously flooded with cards it would be surprising if you get any adds. Not trying to be a Debbie Downer, but since they weren't/aren't able to handle the flood of cards, I doubt they will handle a flood of business. I think I got while the gettin' was good. Now I am not expecting much if any going forward. Seems pointless to sign my SO up. 

cheapass

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Just got an email from Capital One that my AU's card shipped out to me today.

To confirm - we do not need to activate AU cards correct?

BeginnerStache

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Just got an email from Capital One that my AU's card shipped out to me today.

To confirm - we do not need to activate AU cards correct?

Nope, feel free to shred them.

secondcor521

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Just got an email from Capital One that my AU's card shipped out to me today.

To confirm - we do not need to activate AU cards correct?

Nope, feel free to shred them.

On my most recent add, the new company explicitly requested that I activate the card:  "Once it is received, activate it, and hold onto it until we tell you to destroy it."
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hoping2retire35

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Quote
Sometimes they just don't post.  But usually it's the case of the info necessary (like SSN) not being put in, so the CC company tries to report it, but it doesn't show up or report correctly.  Make sure you add in the SSNs, addresses, any info needed.  And yes, have it close with a balance.


I was always confused when people said this. So we are supposed to close with an interest bearing balance??  Obviously a few cents in interest is a lot less than $150/2 or whatever but I was not quite sure if we are supposed to charge something to the card let the statement close with a charge on the card or charge the card then just pay it off a few days later within the statement. I thought it was the latter.

edited for clarity.

you let it close with a balance, but pay it before the due date.  No interest charged.

ah! never paid that much attention. usually just paid it off within a week or it was $1000 that took a couple of months to pay down.

ThatOtherGuy

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Is this still a thing..?  I mean, I seems right on the line of what's legal & ethical..  none-the-less I'm interested..

 I've tried to message arebelspy for more info, but I can't seem to answer the questions right..

[ Where MMM lives..?? ]
WhoIs says;
560 E TIMPANOGOS PKWY
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1.8017659400
http://www.whois.com/whois/mrmoneymustache.com

..but apparently that's wrong.

solon

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You have to read the blog a little bit to find out where MMM lives. Just start reading, you'll come to it before long.

hoping2retire35

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you have never posted before, ie; he is not sure if you can be trusted or just spam or whatever.

ThatOtherGuy

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You have to read the blog a little bit to find out where MMM lives. Just start reading, you'll come to it before long.

Ok, so now that I know the answer..   I assume its frowned upon to post it anywhere, right??  that ruins the game.

Will I actually get a response from arebelspy?

humancog

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Ok, so now that I know the answer..   I assume its frowned upon to post it anywhere, right??  that ruins the game.

Will I actually get a response from arebelspy?

You're looking at 17 pages of posts from people who have gotten responses :)

HAPPYINAZ

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they basically were only using a small subset of cards... stopped adding the cards into their sales pipeline.

We (spouse and I) had already concluded that it was something like this, because not only did we not get any sales, we didn't get any further communications from them at all, after enrollment.  Just last week we finally contacted them again and had to request access to the online portal, because they hadn't even told us it was live.  I only knew about it from this thread. 

I could forgive a genuine misunderstanding, but they literally lied to us about our cards being added.  Outright lied.

I will attempt to forgive this supreme shittiness if things improve in the future, but my hopes are not terribly high.  This is no way to run a business.


I figured out they were not using my card recently, despite it being in the portal.  When I clicked on the card and the info shows, if you look down at the bottom of the card info there is a calendar showing when it's available or unavailable.  Mine was set to unavailable for the last three months (Jan, Feb, March), despite emails and phone conversations with the owner saying otherwise.  :(    April shows it as available, but obviously this company can't be trusted to be tell the truth, so who knows if that calendar even means anything. 

 

ThatOtherGuy

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Ok, so now that I know the answer..   I assume its frowned upon to post it anywhere, right??  that ruins the game.

Will I actually get a response from arebelspy?

You're looking at 17 pages of posts from people who have gotten responses :)

Yes, you're right.. 17 pages.  But, it says "If you want a referral to the tradeline company I recommend, Click Here To Send Me a PM."
..So, do I need to wait for a Direct PM from him before I'll be told what they name of this company is. Or, do I just continue to read.
(its not that I don't like to read, its that at work, its problematic..)

PJ

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Ok, so now that I know the answer..   I assume its frowned upon to post it anywhere, right??  that ruins the game.

Will I actually get a response from arebelspy? 

You're looking at 17 pages of posts from people who have gotten responses :) 

Yes, you're right.. 17 pages.  But, it says "If you want a referral to the tradeline company I recommend, Click Here To Send Me a PM."
..So, do I need to wait for a Direct PM from him before I'll be told what they name of this company is. Or, do I just continue to read.
(its not that I don't like to read, its that at work, its problematic..)

arebelspy is retired early, and travelling the world with his family.  I think they were transitioning between Australia/New Zealand and heading to Japan this week.  You can be confident that he'll respond, but it may not be instantaneous (though he's definitely on the forums virtually every day!)  So relax, you can continue to read (or work while you're at work, read later when you're home) to find out more about the site, and about this opportunity, and when you hear back from him you can figure out if you're going to pursue it.  It's only been a couple hours since your first post.  There's no rush...
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cheapass

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Just got an email from Capital One that my AU's card shipped out to me today.

To confirm - we do not need to activate AU cards correct?

Nope, feel free to shred them.

On my most recent add, the new company explicitly requested that I activate the card:  "Once it is received, activate it, and hold onto it until we tell you to destroy it."

Here's the owner's response on activating AU's cards -

"We recommend activating the cards and even making a small charge to about 1 in 5 cards (if possible but not crucial by any means) at a gas station or somewhere similar. The motive is to avoid a consistent pattern. If every card is never activated and never charged to, it makes it easier to spot. This is not mandatory but does give you a slightly better chance at avoiding closure."

So it seems like we should randomize... activate some, charge to some, don't activate some, etc

[Mod Edit: Company info redacted.]

edit: sorry about that mod
« Last Edit: March 16, 2017, 01:56:08 PM by cheapass »

tj

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Ok, so now that I know the answer..   I assume its frowned upon to post it anywhere, right??  that ruins the game.

Will I actually get a response from arebelspy?

You're looking at 17 pages of posts from people who have gotten responses :)

Yes, you're right.. 17 pages.  But, it says "If you want a referral to the tradeline company I recommend, Click Here To Send Me a PM."
..So, do I need to wait for a Direct PM from him before I'll be told what they name of this company is. Or, do I just continue to read.
(its not that I don't like to read, its that at work, its problematic..)

I think you are more likely to get a response if you make contributions to the forum. But who knows, the guy is a nomadic early retiree, i wouldn't expect an immediate response.

BeginnerStache

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they basically were only using a small subset of cards... stopped adding the cards into their sales pipeline.

We (spouse and I) had already concluded that it was something like this, because not only did we not get any sales, we didn't get any further communications from them at all, after enrollment.  Just last week we finally contacted them again and had to request access to the online portal, because they hadn't even told us it was live.  I only knew about it from this thread. 

I could forgive a genuine misunderstanding, but they literally lied to us about our cards being added.  Outright lied.

I will attempt to forgive this supreme shittiness if things improve in the future, but my hopes are not terribly high.  This is no way to run a business.


I figured out they were not using my card recently, despite it being in the portal.  When I clicked on the card and the info shows, if you look down at the bottom of the card info there is a calendar showing when it's available or unavailable.  Mine was set to unavailable for the last three months (Jan, Feb, March), despite emails and phone conversations with the owner saying otherwise.  :(    April shows it as available, but obviously this company can't be trusted to be tell the truth, so who knows if that calendar even means anything. 



My understanding of the calendar is that it simply shows weather the card is available for adds for that month. Mine showed available for March until the closing date and then went unavailable. It wouldn't make much sense to give you an add 3 weeks before closing date.

boarder42

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yeah what beginner said.  you're mis interpretting the calendar. happy inaz
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arebelspy

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I was always confused when people said this. So we are supposed to close with an interest bearing balance??

you let it close with a balance, but pay it before the due date.  No interest charged.

This.

I have a feeling they are so ridiculously flooded with cards it would be surprising if you get any adds. Not trying to be a Debbie Downer, but since they weren't/aren't able to handle the flood of cards, I doubt they will handle a flood of business. I think I got while the gettin' was good. Now I am not expecting much if any going forward. Seems pointless to sign my SO up.

I'm not sure if this is game theory or what (less people signing up = better for you), but their ability to handle the new cards was more limited by enrolling them in their system than their ability to sell AUs.  Now that they have the portal, that isn't a bottleneck, and it'll go to how many can they sell.  We'll have to wait and see, but it'll be a lot more than what it has been.

To confirm - we do not need to activate AU cards correct?

I do not activate any AU cards, ever.

I've tried to message arebelspy for more info, but I can't seem to answer the questions right..

The Captcha and questions to sign up, and send a PM (until you hit...10 posts I think?) are to stop spam bots signing up a new account and then messaging spam to a bunch of people.

Will I actually get a response from arebelspy?

Yes.  Looks like you PM'd me at 1:17am (my time), I was asleep.  It's now 4:40am, and I'll process my inbox shortly.

My understanding of the calendar is that it simply shows weather the card is available for adds for that month. Mine showed available for March until the closing date and then went unavailable. It wouldn't make much sense to give you an add 3 weeks before closing date.

This is the case. Every card that is in the portal and showing as "active" is available for purchase by AUs.  Once the statement date passes for the month, it's not eligible to be purchased for that month (obviously--you can't go back in time and add the AUs before the close date if the close date is passed), but they can still purchase on that card today for the next closing date.
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tj

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yeah what beginner said.  you're mis interpretting the calendar. happy inaz

I thought you were using a different company? :D

dlawson

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Disappointing news about the lack of adds, but damn, there's some serious entitlement going on in this thread. This is a niche industry, and as far as we know the tradeline company has a handful of employees at most: they're a small shop with underdeveloped processes handling a lot of business. This was an honest mistake and not some grand conspiracy to maliciously lie to their stakeholders, as some people in this thread have implied (or stated outright).

Seriously guys, this is just unbecoming. Let's act like adults, shall we?
« Last Edit: March 16, 2017, 03:20:32 PM by dlawson »

dlawson

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Quote
"We recommend activating the cards and even making a small charge to about 1 in 5 cards (if possible but not crucial by any means) at a gas station or somewhere similar. The motive is to avoid a consistent pattern. If every card is never activated and never charged to, it makes it easier to spot. This is not mandatory but does give you a slightly better chance at avoiding closure."

This is an interesting recommendation—seems like activity on an AU card that can clearly be traced to a different state than the AU's address might raise some red flags. I get the idea here but I think I'd stick with online-only purchases if I were to activate an AU card.

TomTX

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Disappointing news about the lack of adds, but damn, there's some serious entitlement going on in this thread. This is a niche industry, and as far as we know the tradeline company has a handful of employees at most: they're a small shop with underdeveloped processes handling a lot of business. This was an honest mistake and not some grand conspiracy to maliciously lie to their stakeholders, as some people in this thread have implied (or stated outright).

Seriously guys, this is just unbecoming. Let's act like adults, shall we?
I think the "unbecoming and act like an adult" is on the other side.

I think that telling me that my cards were set up when they were decidedly not set up is worth complaining about. I don't like being misled (lied to if you want the harsher phrasing) and calling out someone's unprofessional behavior is warranted.

If they had told me "hey, we're overwhelmed, we can't add you until the new portal is up" I would have been a bit disappointed, but totally okay with it. Being straight with your business partners and clients even when you can't do what they want is part of being an adult and being professional.

Making excuses for someone's lies is unbecoming.

RedwoodDreams

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Quote
"We recommend activating the cards and even making a small charge to about 1 in 5 cards (if possible but not crucial by any means) at a gas station or somewhere similar. The motive is to avoid a consistent pattern. If every card is never activated and never charged to, it makes it easier to spot. This is not mandatory but does give you a slightly better chance at avoiding closure."

This is an interesting recommendation—seems like activity on an AU card that can clearly be traced to a different state than the AU's address might raise some red flags. I get the idea here but I think I'd stick with online-only purchases if I were to activate an AU card.

Also, if you made a charge to their card, wouldn't they (the AU) receive the bill in the mail??

ducky19

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Ok, so now that I know the answer..   I assume its frowned upon to post it anywhere, right??  that ruins the game.

Will I actually get a response from arebelspy?

You're looking at 17 pages of posts from people who have gotten responses :)

Yes, you're right.. 17 pages.  But, it says "If you want a referral to the tradeline company I recommend, Click Here To Send Me a PM."
..So, do I need to wait for a Direct PM from him before I'll be told what they name of this company is. Or, do I just continue to read.
(its not that I don't like to read, its that at work, its problematic..)

I think you are more likely to get a response if you make contributions to the forum. But who knows, the guy is a nomadic early retiree, i wouldn't expect an immediate response.

Dude's a ghost... a phantom... who knows if he really even exists?

HAPPYINAZ

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they basically were only using a small subset of cards... stopped adding the cards into their sales pipeline.

We (spouse and I) had already concluded that it was something like this, because not only did we not get any sales, we didn't get any further communications from them at all, after enrollment.  Just last week we finally contacted them again and had to request access to the online portal, because they hadn't even told us it was live.  I only knew about it from this thread. 

I could forgive a genuine misunderstanding, but they literally lied to us about our cards being added.  Outright lied.

I will attempt to forgive this supreme shittiness if things improve in the future, but my hopes are not terribly high.  This is no way to run a business.


I figured out they were not using my card recently, despite it being in the portal.  When I clicked on the card and the info shows, if you look down at the bottom of the card info there is a calendar showing when it's available or unavailable.  Mine was set to unavailable for the last three months (Jan, Feb, March), despite emails and phone conversations with the owner saying otherwise.  :(    April shows it as available, but obviously this company can't be trusted to be tell the truth, so who knows if that calendar even means anything. 



My understanding of the calendar is that it simply shows weather the card is available for adds for that month. Mine showed available for March until the closing date and then went unavailable. It wouldn't make much sense to give you an add 3 weeks before closing date.

Thanks for the info.  So then if the card has been available, it's a lack of demand causing lack of sales.  The owner had told me Barclay was a high demand card and so I thought my 3.5 year old card with $35,000 limit would have been attractive, but maybe it's too young? 


TomTX

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I have a 20+ year old Discover with zero sales.

dlawson

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Disappointing news about the lack of adds, but damn, there's some serious entitlement going on in this thread. This is a niche industry, and as far as we know the tradeline company has a handful of employees at most: they're a small shop with underdeveloped processes handling a lot of business. This was an honest mistake and not some grand conspiracy to maliciously lie to their stakeholders, as some people in this thread have implied (or stated outright).

Seriously guys, this is just unbecoming. Let's act like adults, shall we?
I think the "unbecoming and act like an adult" is on the other side.

I think that telling me that my cards were set up when they were decidedly not set up is worth complaining about. I don't like being misled (lied to if you want the harsher phrasing) and calling out someone's unprofessional behavior is warranted.

If they had told me "hey, we're overwhelmed, we can't add you until the new portal is up" I would have been a bit disappointed, but totally okay with it. Being straight with your business partners and clients even when you can't do what they want is part of being an adult and being professional.

Making excuses for someone's lies is unbecoming.

Complain all you want—I won't hold it against you. Really. This is disappointing, as I said earlier. But let's not delude ourselves about what actually happened here. The tradeline company was overly optimistic about the rollout of their portal, and their communication around the delay and the issues that would cause for some stakeholders was quite poor. But "misled" and "lied to" imply intent, and that's clearly not the case here.

As for "being an adult and being professional", see ARS' email to the owner for a good example of a reasonable response to all this.

NinetyFour

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Gosh, I'm confused.

Received an e-mail 2 days ago from the New Company saying I have 2 folks to add to my Barclays.  Did so yesterday and today.  They show up on my Barclays account.  Went to the portal and there is no indication of any activity related to my Barclays.  Shouldn't I see the "Add completed" button that someone else mentioned?

However, it looks like there is an add for my Capital One card, even though I never received an e-mail about this add.  Aren't we supposed to receive e-mails about new adds?  What am I supposed to do?  I clicked on the button that said "Add User".  A pop-up appeared with the question "Proceed?".  I clicked "yes".  Does this mean that I should expect an e-mail from the company?

I went to Cap One and tried to make the add.  It asks for the AU's phone number.  Do I just enter my own?

Thanks for any help you can provide.

(I am confused, but I am happy to have the adds.)
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secondcor521

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Gosh, I'm confused.

Received an e-mail 2 days ago from the New Company saying I have 2 folks to add to my Barclays.  Did so yesterday and today.  They show up on my Barclays account.  Went to the portal and there is no indication of any activity related to my Barclays.  Shouldn't I see the "Add completed" button that someone else mentioned?

However, it looks like there is an add for my Capital One card, even though I never received an e-mail about this add.  Aren't we supposed to receive e-mails about new adds?  What am I supposed to do?  I clicked on the button that said "Add User".  A pop-up appeared with the question "Proceed?".  I clicked "yes".  Does this mean that I should expect an e-mail from the company?

I went to Cap One and tried to make the add.  It asks for the AU's phone number.  Do I just enter my own?

Thanks for any help you can provide.

(I am confused, but I am happy to have the adds.)

I believe the company is using both manual (i.e., email) and automated (i.e. portal) to process AUs.  The company will use one or the other but probably not both methods for any given sale.

It seems that your Barclays adds are using the manual email method.  If so, you should follow the instructions in the email, which probably says to do the add and then reply all to the email once you've done so.

For the Capital One add, it appears to be an automated portal add.  I've not yet had one of those, so I can't tell you for sure what to do.  If I were in your shoes, I'd probably wait a day or two, expecting to see an email from the company regarding this add and how to complete it.  I would try to use the AU's phone number if the company provides it; otherwise I'd use my own.

I would not have clicked the "Add user" button, because I would guess that is the button you press *after* you receive an email from the company and have added the user.  Since you have pressed it, the company may think you've added the AU already; which it sounds like you haven't.
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katsiki

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Question for anyone who has had sales through the new portal...

I have a sale with an add date of 4/2017.  When should I actually add the AU?  April 1st?

Thanks for any insight.

NinetyFour

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Gosh, I'm confused.

Received an e-mail 2 days ago from the New Company saying I have 2 folks to add to my Barclays.  Did so yesterday and today.  They show up on my Barclays account.  Went to the portal and there is no indication of any activity related to my Barclays.  Shouldn't I see the "Add completed" button that someone else mentioned?

However, it looks like there is an add for my Capital One card, even though I never received an e-mail about this add.  Aren't we supposed to receive e-mails about new adds?  What am I supposed to do?  I clicked on the button that said "Add User".  A pop-up appeared with the question "Proceed?".  I clicked "yes".  Does this mean that I should expect an e-mail from the company?

I went to Cap One and tried to make the add.  It asks for the AU's phone number.  Do I just enter my own?

Thanks for any help you can provide.

(I am confused, but I am happy to have the adds.)

I believe the company is using both manual (i.e., email) and automated (i.e. portal) to process AUs.  The company will use one or the other but probably not both methods for any given sale.

It seems that your Barclays adds are using the manual email method.  If so, you should follow the instructions in the email, which probably says to do the add and then reply all to the email once you've done so.

For the Capital One add, it appears to be an automated portal add.  I've not yet had one of those, so I can't tell you for sure what to do.  If I were in your shoes, I'd probably wait a day or two, expecting to see an email from the company regarding this add and how to complete it.  I would try to use the AU's phone number if the company provides it; otherwise I'd use my own.

I would not have clicked the "Add user" button, because I would guess that is the button you press *after* you receive an email from the company and have added the user.  Since you have pressed it, the company may think you've added the AU already; which it sounds like you haven't.

Thanks very much.  Your input was very helpful.

Went back to the portal and saw different info.  I hovered over the "i" button and found good info for how to add the Cap One AU.  I still see no indication on the portal that I added the Barclays folks, but maybe all that will be handled by e-mail, as you suggested.

Thanks again.
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TomTX

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Hm, does this mean the portal doesn't send out a notification email?

Ideally I would want to get a text...

PennySaved75

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Gosh, I'm confused.

Received an e-mail 2 days ago from the New Company saying I have 2 folks to add to my Barclays.  Did so yesterday and today.  They show up on my Barclays account.  Went to the portal and there is no indication of any activity related to my Barclays.  Shouldn't I see the "Add completed" button that someone else mentioned?

However, it looks like there is an add for my Capital One card, even though I never received an e-mail about this add.  Aren't we supposed to receive e-mails about new adds?  What am I supposed to do?  I clicked on the button that said "Add User".  A pop-up appeared with the question "Proceed?".  I clicked "yes".  Does this mean that I should expect an e-mail from the company?

I went to Cap One and tried to make the add.  It asks for the AU's phone number.  Do I just enter my own?

Thanks for any help you can provide.

(I am confused, but I am happy to have the adds.)

When I got a request for my first added AU for Capital One via email in January, I was given name, SS, DOB and address in the email.  I did not use the address because this was not a field requested by Capital One. The only thing that stymied me was a request for phone number, but I had contacted the company about this and they said to use my own phone number, which I did.

PennySaved75

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I just logged onto the portal to check on my cards.  Under My Tasks, Need to Add User, it says "no card assignments."  When I look at Order History, and check for Month of March, it says "No records found."  Then I was looking at each card under the My Card tab, I click on the + sign for each card to expand the info.  For the Discover card, I found information on an AU to add for 4/17.  Did not receive any email.  So glad I check this forum everyday.  So am I supposed to have to search the portal everyday to see if I have an AU to add?  Would be nice to get some notification of adds or some direction on how this is supposed to work.  Anyone, I am going to peruse the thread to get the tips on adding an AU for Discover before I start to do it.  Glad to have my second added AU!

NinetyFour

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I just chatted with the owner of the New Company.  He was concerned that I had not received an e-mail about my Cap One add.  He will work with his tech folks about this ASAP.  I would suggest that you log in to the portal every couple of days to see if you have any tasks.  Hopefully, the e-mail glitch will be sorted soon.
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PennySaved75

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I noticed under My Tasks, it says "DO NOT ADD A USER UNTIL THE RED "ADD ON" DATE.  The  use info under my DISCOVER card does not show a red Add ON date.  It only shows "put on" in white letters and underneath that is "4/17. "  Also it only show first name, last name, SSN and birthdate for the AU.  There is no address and I believe I need to have an address to add the AU.  I will contact the company about this before I do anything.

PennySaved75

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I just had a prompt response from the company owner about my questions:

"The reason you see the add for your Discover is because someone purchased a spot on your card yesterday and we put the order in the system but we have not sent the notification to you yet because we were waiting for the clients payment to clear. I can see how that's a little confusing though. As for the 'Put On' date, that's referring to what month the add is for, like April vs May. Once we send you the add notification, it will then show under "My Tasks" and then it will also show you their address."


arebelspy

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I believe the company is using both manual (i.e., email) and automated (i.e. portal) to process AUs.  The company will use one or the other but probably not both methods for any given sale.

Yep.  Just temporarily, though soon everything will be through the portal, likely within days.

You will see orders that have been placed, but are pending and should not be added yet under individual cards.  Don't add them until instructed to do so (in the activity tab), in case the order is cancelled, not paid for, etc.

You should get an email when it is time to add them (not when it's initially placed).  Thanks for looking into the email problem, NinetyFour.  Let us know if the owner gets back to you that it's fixed.  :)
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cheapass

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Well shit, my capital one account is now restricted and they're asking that I call them. Added my first AU on Tuesday. Anyone else had a similar circumstance happen?

NinetyFour

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Nope, but my fingers are crossed, as I just added an AU to my Cap One card yesterday.
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HipGnosis

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Question for anyone who has had sales through the new portal...

I have a sale with an add date of 4/2017.  When should I actually add the AU?  April 1st?

Thanks for any insight.
Do not add that AU yet.  Every add has the month date - no idea why.  It's title on the portal is "Put On".
Every AU Add, on the portal, in 'My Tasks' says:  DO NOT ADD A USER UNTIL THE RED "ADD ON" DATE   This is a specific date, not just the month and year.
I don't know any reason why not to do an add sooner, but I'm not I'm not going to disregard their instruction.
Which brings up their instructions and communications... this is clearly their weak spot.  When I saw the "Add Competed" on the portal after my first add, I thought it/they were confirming my add had been done successfully.  It does not look like a button, so I had no clue that I am suppose to click it to tell them that I had done the add.  Even when I got an email from them saying my add wasn't done in time, they didn't say what I had to do to 'complete it'.  Even after a few Emails back and forth, they just said "click the button on the portal".  But did not say where or what 'the button' was!

HipGnosis

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On my most recent add, the new company explicitly requested that I activate the card:  "Once it is received, activate it, and hold onto it until we tell you to destroy it."

Here's the owner's response on activating AU's cards -

"We recommend activating the cards and even making a small charge to about 1 in 5 cards (if possible but not crucial by any means) at a gas station or somewhere similar. The motive is to avoid a consistent pattern. If every card is never activated and never charged to, it makes it easier to spot. This is not mandatory but does give you a slightly better chance at avoiding closure."

So it seems like we should randomize... activate some, charge to some, don't activate some, etc
Thanks for sharing this.

HipGnosis

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Received an e-mail 2 days ago from the New Company saying I have 2 folks to add to my Barclays.  Did so yesterday and today.  They show up on my Barclays account.  Went to the portal and there is no indication of any activity related to my Barclays.  Shouldn't I see the "Add completed" button that someone else mentioned?
The  "Add completed" button is under 'My Tasks'  - and it doesn't look like a button.