Okay, so... some frustrating news, but it should clarify things.
Those of you that aren't seeing adds? It's because you weren't in the system.
I just found out, when inquiring why many people are getting multiple adds over and over, three months in a row now, while others with good cards are seeing no sales, that they basically were only using a small subset of cards (I believe the ones that got enrolled first at the end of December, then were collecting the info/required paperwork, so they'd have it for the future when the portal went live, but stopped adding the cards into their sales pipeline).
In essence, to put card into their "old system" (which was really just a bunch of excel spreadsheets with about a million tabs) was a LOT of work. Thus why they were trying to get the portal online. So they only added some Mustachians' cards to the old system.
Thus all of you sitting, waiting the last two months never even had a chance to get adds. =/This is super disappointing to me
, as I don't feel like it was communicated very well at all. I'm sure disappointing for you reading it as well.
I was taken aback when I found out about this (end of last week, and then sent some clarifying emails over the weekend/early this week) enough to even contact some other tradeline companies I've previously passed over, to do some more due diligence.
Customer service is very important to me, and the combination of some of you not hearing back on questions (and thus me having to follow up on your behalf) and then this, well, I'm pretty upset about it. At this point, I'm still recommending them, as I think they're the best option, but it is a frustrating event, for sure.
I shouldn't complain about NOT getting any benefit out of this idea, but it does sting a little to watch other folks rolling in free money.
I hear ya. And I feel extremely bad.
This is what I wrote to the owner:
Oof.. I understand why you went this route, I just wish you had said something to me.
It would have been much easier to tell everyone up front "Hey, there's too many people to process manually, they're working on setting up the portal, and you won't see adds until then."
Then their expectation would have been set appropriately.
Instead they heard "you'll get adds soon!" from me and emails from you saying "you'll see adds in February" and they got nothing... and now they will hear "Well...actually they only added some people. The rest of you that signed up were told you were put in the system, but they didn't bother to really do that yet, sorry!"
I'm sure you can see how that's quite disappointing (versus being told up front).
The bottom line is: The communication was poorly handled. The owner thought the portal would be ready MUCH quicker than it was, so he was telling people "You won't see adds until February" because he was thinking the portal would be up mid- to end- of January, and then everyone would start seeing adds in Feb.
Instead the portal was put up mid- to end- of Feb, and just started being used this week for adds.The bottom line: if your cards are in the online portal, you're in the system now. Those cards are visible to potential AUs, and eligible to be purchased at any time.
If your cards aren't in the portal, get them in!
Best to pretend at this point that you submitted your info in January (which was still necessary to do) and were just waiting for the portal to open and them to switch over sales to (which they have, now this past week).
I can't do anything about the last few months not seeing sales. Just crossing my fingers you all start getting sales going forward. Please post if you do, or don't.
Sorry guys. I feel terrible when something I've recommended/endorsed gives a negative experience. :(
Hopefully you'll all be posting like ducky19's post above, in just a few months. :)