Author Topic: Persistence on the phone paid off!  (Read 1736 times)

galliver

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Persistence on the phone paid off!
« on: November 25, 2015, 10:59:25 AM »
Wasn't sure if this would go on the wall of shame or here for a bit!

Bf and I made a hotel reservation in Vegas to drive over after Thanksgiving. He caught a bad cold this week so we decided not to waste our money on a bad experience. Unfortunately, I misinterpreted the "48 hour" cancellation policy (stupidly thought it was before check-in...it's actually 48 hrs before the DAY) and signed in just TWO MINUTES late to do it, so they wanted to charge me for the first night. But after 3 phone calls over an hour, I've been told my refund was approved! NOT out $140 in highest-purity stupid tax!

Thanks to this forum for bringing me around to the "ask, be persistent, and escalate if necessary" mentality. (I'm still nice, though.)

HipGnosis

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Re: Persistence on the phone paid off!
« Reply #1 on: December 01, 2015, 08:46:49 AM »
I've always thought "48 hours prior to cancel" meant 48 hours prior to check-in (too).  Thanks for sharing that information.  It might share me and others headache and wallet loss.

 

Wow, a phone plan for fifteen bucks!