Our solar company said we would break even after federal and local subsidies in nine years. Two years in, it's looking more like fifteen to twenty years. We're pretty disappointed, me more so than my husband. I don't know what the problem is, but they are just not performing like we thought they would.
You should get them back to check the system is operating properly. I had my system installed in July and so far it's producing more than estimated.
We have a monitoring system on it. It's working properly. The angle of the north-facing panels means they're not producing what they should. The disconnect is about overzealous salesmen plain and simple. For anyone looking to get them, I would add five or so years to the break-even date they give you. And then you can be pleasantly surprised if they do perform as expected or, in you case, more than is expected.
This break-even number will change if:
1) Electricity rates go up or
2) My city tears down a perfectly healthy 50+ year old white oak tree that is in the streetscape. They say it won't survive the sewer and road work that is planned for my street in the next 2-3 years. They've been threatening to tear it down for years.
Neither of these above scenarios are preferable, though. I would prefer the panels generate less and still have the oak tree that shades the brick on our brick on plaster home (i.e. uninsulated).
My other issue was with the roof and removal. The salesman told us it would cost around $500 to remove and reinstall the panels someday in the event of a new roof. Sounded reasonable, right. Well, when we had hail last year, I investigated it more. It would be closer to $200 PER PANEL. Yeah, that salesman was terrible, and it doesn't help that he's the dad of some kids at our school and I see him all the time.