** explicit language :)
If your interaction with them is to just pay your bill and be done, then it was great. As with ANY other company out there. Also their online system is nice and shows you all your information.
My original loan was sold to Chase. If your interaction with them is to just pay your bill and be done, then it was great. As with ANY other company out there. Also their online system is nice and shows you all your PMI, tax, inshurance information.
Terrible morgage company once you need something done that will save YOU money: removing PMI, flood inshurance, refinance etc! I just hated how they treated me, they are a big corporation and just give you blank statements and if it doesnt make them $$ then you are out of luck.
I tried to remove my PMI by paying down my morgage to 80% LTV (loan to value). I had to pay $100 for a BPO (apraisal broker), and the estimated my house @ $185k, when the original purcase price was $220k (in 2010). The ass BPO had the audacity to call me back and tell me that he didnt realize that this wasnt a regular apprasal but a LTV bank aprasal and to remind him what improvement i've made to the property ($20k worth). I had realtors do market analysis and put my house @ $200k (whcih is what I expected, and I might have paid the difference to get to 80% LTV).
Then after wasting my time again with Chase I told them to go F themselves and refinaced with another morgage company for 3.75% with $499 flat fee closing cost! They appraised my house at $220k hahaha. So whatever benefits the morgage company goes.
Just for shits and giggles I called Chase to see if I can refinance my house with them. The "phone agent" did a 2 minute quick search and told me that a 2 bed, 1 bath similar houses sold for $150k in my neghbourhoond and I would need to pay the difference, $9k worth of closing costs, and the rate was 4.5%. Yeah sure, I've seen those $150k pieces of shit forclosures on shit streets with floors like rolling hills, and "oh my" those refinance numbers.... almost got me.
Go fuck yourself Chase!
I let my $$ speak and closed my "savings account" with them also because of this. I'll probably close my checking account next and just leave my credit cards.
Moral of the story. Assume that ALL morgage companies will treat you like a POS once you sign up with them. Find the best deal possible to begin with, learn the rules of their contract.