Okay, so today I applied for the Alliant Credit Union Visa with 3% cash back. It took me 15-20 min to enter in a bunch of our personal info.
5 minutes later, I got a form email stating my application was declined. No additional explanation.
I called the general # asking courteously for an explanation. The phone Rep seemed distracted, eventually asking me for my account # when I just told her I had been declined for a card. "Ummm... I don't have an account #. I was declined."
She tried to transfer me to the loan officer who had declined our app, but she wasn't available (Jadwiga was her name).
Instead, she transferred me to her associate, John, who explained that we do not have High Enough Limits on our current credit cards to qualify
for their Signature card (with 3% rewards) that automatically comes with a $15,000 balance.
Sooooooo....
Since our current credit card only has a $10k credit limit, you are declining me for your $15k credit card?
Sooooooo...
Me: If I call and ask my current credit card provider to RAISE the limit to $15k, THEN would you approve me for your Signature Card?
Them: Maybe. But you can't apply for our card again for 45 days.
After I hung up with John, I tried to email Jadwiga via my on-line application "EMAIL HERE" button.
The button doesn't work.
I have spent 30 years in Customer Service. This has been a terrible customer experience / first impression.
Our world is upside down: You have lots of money, own your own home, your credit rating is stellar, but your credit limits aren't high enough on your current credit cards to allow us to approve you for another credit card. In other words, you need to have MORE credit for us to give you MORE credit.
As my teens say: SMH