I received a PM asking me to weigh in on what we do for insurance.
We've been traveling around the world by motorcycle for the last four years, so far we've been through North, Central and South America, Europe, Africa and Asia.
We do have third-party insurance but we've not had any serious incidences which involved any claims.
I've gone through three different companies over the length of our trip. Mainly because of price-shopping, but also because of reading reviews about the claims process of the insurance providers I was dealing with.
I hesitate to name the insurance companies I used because I think you can only fairly endorse a company after you've gone through their claims process.
The way insurance companies make money and stay in business is to deny claims. Your goal is to try to find one that has a fair claims process and has an unambiguous policy of what they will or will not cover.
Someone above mentioned World Nomads. We were also looking at them because they have a competitive pricing on their policies. But what good is a cheap policy if they deny you coverage based on small print?
I'm on a few motorcycle travel forums and have heard lots of horror stories of World Nomads denying coverage. Here is the latest one (Oct 2015)
http://advrider.com/index.php?threads/worldnomads-com-travel-insurance-worthless.1102208/More info:
http://www.rideasia.net/motorcycle-forum/general-discussion/7497-best-med-evac-insurance-tours-asia.htmlKeeping in mind that World Nomads is a marketing brand. There are different underwriters depending on where your home country is. Still, if the umbrella company is not willing to stand up to one of their underwriters on behalf of their customer, then it tarnishes the reputation of all of their underwriters.
I think too often shopping around for insurance providers boils down to two things: 1) How much does it cost? 2) How much am I covered for?
My advice when shopping around for insurance is to Google reviews on the claims process as well as the responsiveness of the "24-hour call center" (they all have them).
What I also suggest is if you do find an insurance provider is to test out their responsiveness. Call their hotline with a generic question. Do you get a live person or a recording? How quickly do they get back to you? Often 24-hour call center means they will get back to you within 24 hours...
We didn't renew one of our providers because we found out that their 24-hour call center was an answering machine. Not what you want when you're lying on the side of the road with a broken leg.
Another piece of advice is to familiarize yourself on how the claims process works before you have an accident. Any decisions about where to go for hospitalization, evacuation, flights, treatment, etc. can be denied if not run through your insurance provider first. Know what phone numbers to call. Have your policy numbers on hand. Make sure all members of your family have this info, not just you.
Review all the claims forms so you know what information is required when you need to fill them out and keep a copy on your laptop or a thumb drive in case you don't have Internet access.