When I bought my house last year, I needed a lawnmower. I went to the Sears outlet near by, picked out a lawnmower, and since I got a discount by using the Sears Card, I opened on. Put in my address, etc.
Then the fun began. Whoever was doing the credit card stuff for them sent the card to my parents house. In another state. I haven't lived there in 10+ years. Which is bad enough, but it gets worse.
So I call the company and basically ask them what the hell they think they're doing. They're trying to screw me over, sending financial documents/credit cards to another address, and by the way, where the hell did they get that address?!? The guy I'm talking to is trying to change the address, etc. Says he's all done, I say thanks and hang up. Then it gets worse.
My parents call me to let me know that they got a phone call from the Sears card confirming the address change on MY credit card. I got off the phone with them, then called the company back. Asked to speak to a supervisor. No, don't need a supervisor. Told them that since they felt it was appropriate to try to expose my financial information to identity fraud, I most certainly did need a supervisor and transfer me NOW.
They hung up. I called back, demanded to speak to the highest ranking manager there, because they're trying to commit fraud and just hung up on me. I got a supervisor at least. Went through the whole mess, demanded to know what the hell they thought they were doing, calling an incorrect phone number when the OWNER of the account was updating incorrect information that they never should have had in the first place. Supervisor fixed everything (again), then I demanded to speak to their manager.
That's where I really got scary for them. See, I'm an auditor. It's my JOB to look at processes and figure out where they're broken. This random manager now had a really pissed off customer, who had a pretty good case to get people fired, and is also an auditor, spell out in step by step detail exactly where they went wrong and the potential consequences of their fuck ups. Sometimes you can tell, even over the phone, when someone is shaken, right? This woman I was talking to sounded terrified. She should have been - that's some pretty serious screw ups.
Moral of the story: do not get a sears, or kmart, credit card.