I'm absolutely fascinated that people read my rant about people asking invasive personal questions as a recommendation not to help people with disabilities.
That's not a criticism, it's just highly unexpected and is making me think about how I talk about my experience as a person with a highly visible disability.
I REALLY don't want to ever discourage people from feeling like it's okay to offer genuine help.
I didn't take it that way at all, if it helps. I figure I'd ask a mom juggling a gaggle of kids if I could grab her a cart (or hold the door, or whatever quick assistance is relevant to the situation), so I'd ask a person using a mobility aid of some kind, or similar. "Would you like me to gran you a cart?" isn't overly personal in the way that, "what happened to your legs/arm/face/eyes/hearing/wahtever" is.
That said, I'll share this story, for whatever it's worth. First, as background, I have social anxiety, which can be fairly extreme at times, and my particular brand of anxiety is especially triggered by the fear that I will somehow offend or hurt someone else. This particular incident happened while I was in active weekly therapy, and was the subject of more than one session. This happened almost 20 years ago and when I think about it, I still feel the sting of humiliation (that's not quite the right word, but I'm not sure what is), which shows how much if affected me, though most of that is my own issues, not an actual proportionate response to the situation.
I was at the opera with DH and some friends. Intermission means everyone runs to the bathroom and there's a predictably huge line in the women's restroom. The woman behind me was using a wheel chair. IIRC, was one accessible stall. When I was at the front of the line, the next stall that opened up was the accessible one. I knew that if I used that one, the woman behind me would have to wait one full cycle, but a small stall would probably open up in a matter of seconds. So I figured it made sense to let her go since that was the only, or one of the only, stalls she could use. So I turned and said, "the handicapped stall is available if you'd like to go head."
Now, I know "handicapped" is no longer the preferred word. I never would have used it to describe a person, but for some reason, in my mind the bathroom stalls and parking places are "handicapped" stall/parking. Even as the appropriate name for the human beings evolved, in my head the name for the stalls and spots didn't.
Well, this woman lost her shit at me. She screamed that she was perfectly capable and that the term 'handicap' was offensive and outdated, and she didn't need my pity (I remember the pity comment and her umbrage at the handicapped term specifically), and probably a bunch of other things too, but I don't know because I legitimately mentally blacked out. This was in a bathroom full of several dozen people. I hightailed it into a stall that opened up, sat in there trying to calm my breath and stave off a panic attack and tears, and basically waited until they blinked the lights to signal the end of intermission, because I couldn't face leaving the stall until I was confident that anyone who had witness the incident was likely gone. If I'd been at the opera alone (or maybe even with only DH), I'd have just gone home. I wasn't really okay for the rest of the night.
Again, let me acknowledge that I know that response is disproportionate to what happened. Also, in retrospect, she was an asshole. I was quite clearly trying to be nice. If she didn't want to skip ahead, she could have just said 'no thank you'. If she didn't like my terminology and really felt it needed to be addressed, she could have calmly told me that she and many others find the term offensive. That still would have been hard for me because of my issues, but wouldn't have been nearly as bad.
But all that said, it definitely made me hesitant (and continues to, to some extent, nearly 2 decades later) about well-intentioned offers of help to anyone I don't know, for just about any reason, but especially surrounding people with disabilities.