Hey guys,
I called TD DI to take advantage of a promo for free trades which ends today (March 1st). I had called two weeks ago and an agent was supposed to have someone call back a few days ago to help me open an account. And, no one called.
Today, I call in again, remembering that it's the last day. The pre-qualifying agent asked some authentication questions and put me to another person who was in charge of opening accounts. He says 'By the way, you already have a TD DI account but with no funds in it. Just have the other agent transfer you back to me and I'll close this one. I'm going to fill a form so that you can take advantage of your free trades. This whole process will take about 30 mins, do you have the time?'
Next agent: 'You need to open the account by March 1st, but we're just doing an application. It takes 2-3 business days for your account to be open, and you'll lose on the promo because by the time it's open it'll be past deadline'
I wasn't happy, obviously, as no one told me. His response: 'The previous guy and I anticipated that you'd give us push-back'. Oh-kay. I told him that I also work for the bank and that they should've set expectations. The free trades were nothing but credits for trades placed between certain times. I asked him for an escalation procedure, and he told me that he'd put me through to a manager with the added 'He's going to tell you the exact same thing' and 'The fact that you work for the bank isn't going to help you in any way'. He's not wrong, but I'm annoyed at his attitude like I'm supposed to somehow know all about their internal process even though it's nowhere on their public site.
Anyway.
There's a promo for Scotia that hasn't expired with almost the same perks and I'm going to look into that.
I will put a complaint against TD and the agents (who I can figure out through an internal social media page) and trading is regulated by IIROC. I don't think that it'll help.
I went through the fine print with the manager and though it states that I need to open a qualifying account by March 1st, 2019, I pointed out to him that nowhere does it state that it takes 2-5 business days for it to happen and he conceded. I can't be the only person who didn't know about this.
And, another agent told me that there were a lot of 'sassy customers' who could've been the reason why the previous agent was totally rude to me--though he doesn't excuse this behavior (right...).
Thoughts?