Author Topic: Keep newish low-income service business running in FIRE or sell up?  (Read 2929 times)

Fresh Bread

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I'm not sure what to do with my little low-income service business. I'm approaching FIRE and can't decide whether to sell it or keep it and be SWAMI. I thought if I wrote it all out I might get some clarity, and maybe some suggestions.

The backstory: I already downshifted - left corporate and did a career change, spotted a niche, set up this business. My aim was to just to work for myself, to do something fun to keep me busy and barely cover my expenses. (This is before I found MMM and realised it might be possible to not work at all.) It was never the goal to make lots of money.

Some days I love my work. I like my clients, they like me, so 99% of the relationships and interactions are really good for my mental health. Some of them, and one core referring business, really depend on me to fill a service gap (and this means that I must sell this business to someone and not just walk away one day.) On the other hand, I feel a bit trapped because the service is needed Monday to Friday, sometimes weekends. Some days are physically exhausting: hard on my body and/or working in yucky conditions. Thirdly, the paperwork is time consuming - things like bookkeeping and tax I'm finding to be taking longer than I'd like.

I started the business about 3 years ago, got busy within a year and ended up working more hours than in corporate and was never able to take a holiday, so I employed one person for a few hrs a week & holiday cover. Recently I changed from a sole-trader set up to a company set-up to protect my assets, employed more PT people, & reduced my hours in the core services even more. I earn about 20K now, don't do a lot of core service hours but I feel like I'm working a lot of hours still doing paperwork and BD.

It's still only a little business that isn't in very profitable area. It's a not a service that people will pay a lot of money for - think housecleaner or other personal service. PLUS a major factor in Australia is high minimum wages - if I employ someone full time in my industry, the minimum I can pay them is around 40K. That's for the basic core work. If I was to employ someone in Australia to do all the higher priced but day-to-day management and bookkeeping functions I'd lose money - I pay myself minimum wage but would have to pay them way more. I know a couple of similar-ish businesses in my industry that basically break the law and under-pay their employees but I'm not willing to do this. My fixed expenses (think business insurance and asset maintenance) are very high, that's just Australian prices again.

So why do it at all? Well as I said above, it is mostly fun, the clients are warm, my employees are good people and love their work. The business is still young and has growth potential and I kind of like playing around with that even though I hit some brick walls.

Here's the options I've thought through:

Option A: Try and sell the business/ assets as is and FIRE 'properly'. For tax reasons this would be after July 2018. I might miss my clients terribly and be miserable but I have plans for what to do with my time so maybe not. However, I'll miss out on the opportunity to market a new service business that I came up with that I was going to play around with in FIRE but ideally would sell to my existing client list to kick it off. It's a totally different offering/ industry but something they might well be interested in. 

Option B: Sell the core part of the business which is M-F fixed hours and is a time suck but retain a couple of clients that take one of the more flexible services. I could work it so that I do those with low overheads (would not need the expensive assets & insurances) and I could take holidays and only work in good conditions. I would still get some fun times, earn maybe $5k pocket money but would feel less trapped. The business might not be attractive to a buyer however without those bits.

Option C: Try madly over the next 6 months to build the business so that it's profitable enough to pay a manager so that it can run itself and I can dip in and out as I want. One of my employees would be a good fit. I've been trying to get to this point over the last few months but I'm not successful just yet. I already raised prices 10-15% so now I need to think of value add-ons (struggling with this) or just do more hours and get that tiny hourly profit. I might be able to use an overseas virtual assistant for things like monthly accounts.  Of course, I could do all these things anyway to make it a more viable and more attractive business to a buyer. It's hard when you are tired and you feel like you should be winding down to FIRE.

Has anyone any thoughts on what they'd do in my situation? I honestly change my mind every day!

Any thoughts on how to sell a business but still maintain relationships with 100+ clients when you aren't actually working for them day to day anymore? 

SC93

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Re: Keep newish low-income service business running in FIRE or sell up?
« Reply #1 on: November 26, 2017, 07:09:49 PM »
Maybe house cleaning in Australia doesn't pay well but in the US we can get a minimum $25 a man hour on day 1 and after a company is established they can charge double and triple that. When I had my company we averaged $55 a man hour but we charged some clients up to $90 or $140 per man hour depending. On the other hand, we charged some $30 or $40 per man hour.

Are you sure you are charging enough? I guess that would be the first question. Once you figure that out, you could move forward in your questions so they are more clear for you. Because, as you said above.... think of a service people won't pay a lot of money for.... lots and lots of people say that about house cleaning in America too.... but they are wrong!!! I got the bank account to prove they are wrong. And you might be wrong too......

Fresh Bread

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Re: Keep newish low-income service business running in FIRE or sell up?
« Reply #2 on: November 26, 2017, 07:47:08 PM »
I'm not a house cleaner, that was just an example of a personal service, probably a poor comparison actually. I just meant that what I do is basically thought of as unskilled so people won't pay a lot.

Residential cleaning companies here get about 30-40 an hr.

But thanks for your input. I did already raise my prices 3 times in 3 years in one line of the business so they are about 30% higher than when I started and I think I've gone about as far as I can go there. With the other bits I can charge what I like but I've had many enquiries lately that have led to nothing because it's too much $$.

SC93

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Re: Keep newish low-income service business running in FIRE or sell up?
« Reply #3 on: November 26, 2017, 09:27:12 PM »
It seems as though you are afraid to say what the business is but honestly, if there is not that much profit in it, any smart person wouldn't want to follow in your foot steps. That is not meant to sound mean, that is just following a calculator's advice. For you it is fun and that is great but it wouldn't be of much use for anyone wanting to build a business and make a lot of money. It would just be a fun business and not many people want a fun business that doesn't make a lot of money. You might also find that when selling the business. Most business owners are about profit, not client relationships.

Anyway..... it's hard for anyone to say since you are so attached to your clients. While I would choose option B, I'm not sure that would fit you even though it would probably be best for you. Does that make sense?

Fresh Bread

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Re: Keep newish low-income service business running in FIRE or sell up?
« Reply #4 on: November 26, 2017, 10:18:54 PM »
Yeah I know noone would get into this to get rich. There are quite a few people making a living in the same industry (but not the same niche) but they are not employing people, or if they do, it's cash in hand/ underpaying them. It's possible to make a living as the business owner but not to make much profit. I think one of my employees would want to take it over or it might interest an employee at one of my referring businesses - they'd earn about the same as they do now.

Anyway, thanks for your thoughts Sc93. It's been helpful to set everything out. I'm feeling a bit more comfortable with the thought of just closing up shop if I can't find a buying - as you say - if it doesn't make good financial sense for a business to fill the niche then people will just have to make their own ad-hoc arrangements as they did before.

SC93

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Re: Keep newish low-income service business running in FIRE or sell up?
« Reply #5 on: November 27, 2017, 09:25:34 AM »
If it truly is valuable to the client to have you do this service they would pay more. I mean, if someone will come to my house and clean out my van once a week for $1 every week I'd be more than happy to pay them to do that but if they are going to charge me $35 each time then it's not worth it to me and apparently that is the type of business you have.

bwall

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Re: Keep newish low-income service business running in FIRE or sell up?
« Reply #6 on: November 27, 2017, 07:43:07 PM »
If it truly is valuable to the client to have you do this service they would pay more.

+1.

I also agree that the more detailed information we get, the better advice you can get. I have no idea what industry you are in, so it's hard for me to devote much brain power, other than agree with generalities, such as above. As SC93 said earlier, if it's not that profitable, then people won't be interested in entering this line of work.

I'm a big fan of Option D; closing up shop and walking away. But, for some reason, you can't do that. Dunno. 

Fresh Bread

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Re: Keep newish low-income service business running in FIRE or sell up?
« Reply #7 on: November 28, 2017, 01:14:41 PM »
Because of the personal friendships. A managed and slow exit with them would work fine, I think I'm just scared of dropping the initial bomb.

Thanks for the input. They send business to me and I pay them a referral fee of 10% per job. I'm basically a sub contractor of one of their services, and  if I wasn't there, they'd have to bring it in house or lose some business. Do I pay them too much? Another specialist that uses their facility pays 20% so I've been comparing to that. I could offer to sell them my equipment so they can bring it in house when I'm ready to stop.

Another reason to keep going - our basic household expenses sans holidays etc are $40k - if I did most of the hours that's  what I'd earn, so it's a nice back up/ insurance income (that I would probably never need).

OkieM

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Re: Keep newish low-income service business running in FIRE or sell up?
« Reply #8 on: November 28, 2017, 08:41:10 PM »
Maybe you should invest some time in examining your business processes? There are almost always ways to reduce the work needed for repeated tasks. Most of the time it can be done without fancy software or needing top tier computer skills. If you reduced the drudgery and hours, it may be a much more valuable and enjoyable business. As the others say though, without details only generalizations can be discussed.

Fresh Bread

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Re: Keep newish low-income service business running in FIRE or sell up?
« Reply #9 on: November 28, 2017, 09:15:48 PM »
Thanks OkieM. I'll do that. I'm trying to develop systems that are easier to delegate. Plus my employees are great. The first person I hired (now gone) showed no initiative and needed handholding, but I can stop worrying about details now.