Thanks for additional replies. I sent the owner an e-mail late last week about receiving an invoice and exactly what are the shop hours? They couldn't honor the Tuesday fitting as decided to close shop, well the hours posted on the e-mail are 10 - 7 Tuesday - Saturday. Here is a reply received from the owner: I shipped the materials back to you yesterday.
Hours posted below are in fact our hours of operation.
We do have two other girls that work for us. they are here when we are not.
Someone is always here during our hours of operation.
We do a lot of shows, and have two kids so we are not always physically here meaning cara and I. but thats why we have two other employees.
J
He never offered the other shop people to do the fitting, just said, no you cannot come we are taking day off. I felt a bit cornered with the child care reasoning as it is his personal situation. I felt like he made an emotional choice where it's not my concern.
The chaps did arrive Friday afternoon. The work has started. The basic components of the half chap are ready to assemble. I got two zippers as well. So, everything has been returned. There was no bill in the box. I am not used to this style of business. In fact, I am not sure what to call this transaction.
Here is my original message on cancellation:
I will cancel the order for half chaps made of material brought into XXX three weeks ago.
Please reuse the material. I do not plan to return to the shop. If you didn't have time to take the order, perhaps that might have been said up front. I tried to give a local shop business and reuse leather fabric. I will walk into a shop this afternoon and walk out with ready made. I have been patient, but it's time to move on.
Good day,
I have no clue what to do next. As someone else said, work has been done, that is owed. But, there was no bill of sale, no formal agreement, everything is so casual. I am the one that filled in the contact information on the receipt. I wonder if I should contact Better Business informally as I don't have a complaint, I just want to move on.