Mint error messages

[La Bibliotecaria Feroz]

Every time I log into Mint, it tells me that "one of your accounts needs your attention" and flags my credit union account. There is nothing wrong with that account--it just tells me to log in to my bank and "update your information." As far as I can tell, information from that account is downloading properly.

Has anyone else had this happen? Is there a way to make it go away? It's kind of annoying.

[isbjshaffer]

I would also like to know. I generally just ignore it and update once a month or so, but it is annoying.

[morphos]

I'm pretty sure I know the answer - Mint uses a back-end communication technology (previously Yodlee, changed after the Intuit purchase) to communicate with your financial institutions. It seems highly likely that if the Mint <--> Institution information isn't passed along in ~15-20 seconds or so, Mint will throw the default 'attention/communication issue'.

The back-end communication technology is what uses your login credentials to access your account, scrape the various text, assemble and search for relevant data, then present it to the Mint.com front-end. Some of the most common examples of this in my various accounts are small-time local banks. I'm betting it's likely that their account presentation pages are slower to render, and cause the occasional issue. Re-updating or occasionally asking it to Fix the account usually solves it nearly immediately in almost 100% of cases.