Author Topic: How long to wait for Costco to pick up a "damaged on delivery" appliance?  (Read 1136 times)

geekette

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I posted this on r/Costco and didn't get much of a response.  Anyone here have experience with a damaged Costco return fail?
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I bought a fancy pants range from Costco.com, which was delivered (and damaged by Innovel) on July 14th. The range still worked, but the guy tried to jam the racks in and chipped the blue interior ceramic in several places. He took responsibility for the damage.
I offered to keep the range if they could find some sort of high heat coating repair, but Costco insisted on sending another, which arrived on August 11th. This time I put the racks in myself...

The damaged range has been sitting here for over 3 weeks now. I got an email on 8/23 stating "We are showing that the exchange was completed on 08/11/2020. I want to thank you for your time, patience, and allowing us to assist you with this situation. At this time I am going to move forward with resolving this open issue. " I quickly shot back an email saying the damaged one was still here. No response. I sent another email on 9/1. Crickets.

How long before a friend gets to take this slightly damaged range off my hands?

bbqbonelesswing

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Re: How long to wait for Costco to pick up a "damaged on delivery" appliance?
« Reply #1 on: September 06, 2020, 06:57:31 AM »
It sounds like you just got 2 ranges for the price of 1. Congrats.

Duke03

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Re: How long to wait for Costco to pick up a "damaged on delivery" appliance?
« Reply #2 on: September 06, 2020, 02:46:52 PM »
Costco doesn't care to get a damaged range back.  It cost to much in shipping and processing so not worth their time.  I'd wait a few more weeks and either donate it to someone in need or sell it.

geekette

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Re: How long to wait for Costco to pick up a "damaged on delivery" appliance?
« Reply #3 on: September 09, 2020, 03:48:45 PM »
<sigh>

After almost a month, Costco (or more likely, Innovel) will be picking up the damaged range tomorrow afternoon. 

 

Wow, a phone plan for fifteen bucks!