One of my friends calls it the "cox monkey dance" where Cox (Comcast) makes you, their pet monkey, dance and chatter and might give a $10 discount for 3 months ($30 for three hours of your time) for doing it once one of the sadistic CS reps are satisfied enough.
I am a more practical person and think it's a very badly distorted version of customer retention where, if you, after being on hold for an hour, still manage to be on their line for another hour more, they give you the discount just to get you off the line so that they can rope in the next sucker.
The "cox monkey dance" does not work well if:
1. You are in a place where there is only Cox cable (like I am in) and they have you by the unmentionables
2. You actually value your time more than $10/hour
My friend usually schedules this call late at night after he has had some drinks and is feeling like Iron Man, but my plan is to seriously research cellular internet (CLEAR) or ATT DSL (which is fortunately not hard to get at Irvine since the Irvine HOAs don't allow ATT to setup the huge UVerse terminal boxes) once Cox provides me with internet connectivity.
Unfortunately, from my limited research, ATT DSL comes with a host of:
1. obsolete taxes ("federally mandated") and
2. surcharges, that subsidize voice calls for people who watch TV all day and have been feeding off welfare since the day they were born
Once you get the final ATT DSL bill, it might very well be that the $20/mo DSL connection you signed up for becomes a $30/mo bill at which point Cox looks like a better option
I am considering moving to North CA just to enjoy Fusion (No, just kidding)