Some very fun back and forth here. Maybe we are learning from it, but maybe not.
More worthless info to not help:
When we were living in Germany, we (of course) bought a bunch of ikea furniture. We did not have a car and had to ride the bus to the store. We bought pillows and lamps and assorted small things, and had no problem. One time we were getting some larger shelves, and I stood there looking at the boxes back in the warehouse area and finally said, 'oh hell no, I cannot get that out the door, across the parking lot, and onto and off the bus' so, I went back and canceled the order.
"A mans got to know his limitations"
I'm aligned with 'this story is bunk without better details', and in my opinion, some common sense.